About ShopWings

What is ShopWings?

ShopWings is your personal shopper service that delivers your groceries in as little as 1 hour. We deliver your groceries wherever and whenever you want. If you are in a hurry, even in as little as two hours! This is how it works: You order your groceries in our online shop and choose a time frame of one hour as delivery time. Our shoppers go to the store and deliver your products – whenever and wherever you want. Yes, that’s how easy it is!


What stores do you support?

Our Personal Shoppers shop from local stores in your area. You can see which supermarkets we support in your area by entering your post code.


Can customers order from more than one supermarket in one order?

Yes! In selected areas, ShopWings now offers a combined store checkout in one order with ALDI and Coles. That means you can enjoy all the great products you want from both stores in one easy order delivered to your door in as little as 1 hour.


Do you serve my area?

Our personal shoppers currently deliver in Sydney, Melbourne, Brisbane, Perth and Canberra. Just enter your postcode on our homepage to check if we already cover your area. In case we don't, leave us your email to be notified when we do as we're expanding quickly!


How fast does ShopWings deliver?

Really fast. We can deliver within as little as two hours, but of course you can also schedule a delivery for a later date or time during checkout. The delivery will then take place within the one hour time frame that you choose.


Is there a minimum order amount?

You can order groceries starting from a minimum basket value of $49 for our small partners, $29 for ALDI, Coles or Harris Farm and $69 for the big partners (Banana Joe's, Foodworks, Maloneys and Aunt Maggie's). If you require items from both ALDI and Coles, the minimum basket is $99.


How much does delivery cost?

- First delivery free if above $99*: We don’t charge a delivery fee for your first order if your basket is $99 or more. This is our thank you gift for our new customers.

*Free delivery not available for any Ikea order.


- From the second delivery onwards: Delivery fee depends on the basket value and store. The higher the basket, the lower the shopper fee!



What are your hours?

We deliver from 8:00am to 10:00pm on weekdays and from 8am to 9pm on weekends, depending on local store hours. Availability of the service depends also on the availability of our shoppers. You can view available delivery times for your area during the ordering process.


Does ShopWings deliver fruits and vegetables?

We're experts at picking fruits, vegetables and other perishables (meat, fish, cheese, sausages etc.)! This expertise can be seen in our service offering – You can for example choose the ripeness of your fruits or vegetables by leaving a personal note during the ordering process.


Does ShopWings deliver alcohol?

Yes, as long as you are over the age of 18 years old and can present ID at the time of delivery. In NSW, you can only receive one order which includes alcohol per day.


Inventory and Prices

Is it possible that the total amount due changes?

The total amount due can change when products are out of stock. In this case, our shoppers are trained to buy products that are comparable or of a higher quality. If even an appropriate substitute is not available we have to cancel the item and you are not charged for it. You only have to pay, what you actually receive!


What happens when something is out of stock?

When something is out of stock at the store, we do our best to replace it with something similar. If you allow it, your Shopper will call from the store to confirm replacement items.


Can I suggest items that are missing on your website?

Yes. Just send us an email to service@shopwings.com.au with your location and the product or market you miss. We will do our best to offer our customers their desired assortment.


Is it only possible to order pre-packaged products or can I also buy fresh products?

We deliver not only pre-packaged products, but also a variety of fresh items, such as fruits and vegetables. Products like e.g. bananas can be ordered on a per item basis.


Are your prices different from the store?

We try to offer our products at attractive prices, but at the same time we have to fund our special delivery service. Therefore we determine our prices individually and independently.


About My Order

How do I check on the status of my order?

You can soon view the status of your order by clicking the link in your Order Confirmation email.


How do I make a change to my order?

You can delete single items from your shopping list until 3 hours before your delivery time. Just call our customer service at (0)2 8006 9003.


What is your cancellation policy?

You can cancel your delivery for a full refund up until we start working on your order, which is 3 hours before your scheduled delivery time.


What if I have to reschedule or cancel my order after it's already on the way?

All changes can be made up to 3 hours before the chosen delivery time at our customer service hotline (0)2 8006 9003. Afterwards changes are not possible. We are however trying to continuously improve our service.


Can I order all the items to my office/apartment?

All products that you order on ShopWings are delivered to your door. It does not make a difference if you live in the first or 11th floor of your building.


How do I report a problem with my order?

We try to always fulfill our customer’s orders perfectly. However, if you are unhappy with your order, because a product is missing or wrong, do let us know! You can contact us via email service@shopwings.com.au or call us on (0)2 8006 9003.


Personal Shoppers

Who will deliver my order?

Your grocery order will be delivered by a screened and trained personal Shopper.


Should I tip my Personal Shopper?

Tips are not required, but Shoppers appreciate recognition of their hard work. Shoppers receive the entire amount of your tip and you can give it to them when they deliver your order.


What if all personal Shoppers are busy?

Occasionally our Personal Shoppers in a certain area get overwhelmed with orders. During these times, the next available delivery slot may be later in the day, or the next day. During the ordering process, you can clearly see the next available delivery for your order.


Can I become a Personal Shopper?

Sure. We are always looking for new and enthusiastic Shoppers for ShopWings. If you love grocery shopping and have a smartphone, please apply on the website ozzieshoppers.com.au


General Questions/My information


How old do I have to be to order from ShopWings?

Our customers have to be at least 18 years old. Furthermore, you have to show an ID in order to receive alcohol or tobacco.


What payment methods are available on ShopWings?

Currently, we accept debit/credit cards and PayPal.


What happens if I forget my password?

Just click the “Password forgotten” button on the website and enter your email address. You will then receive an email with a link, which you can use to reset your password within 24 hours.


Where can I see or change my profile information?

When you are logged in, you can go to “My Account” and then “Personal Information” to see and change your profile information.


Why didn’t I receive an order confirmation?

You may be able to find your order confirmation in your spam folder. If you have an email account with Yahoo, Hotmail or AOL and you marked our email with “this is spam”, we are not allowed to send you emails due to contractual restrictions. If you want to receive emails from us we need a written confirmation that you wish to do so. Please send this email to service@shopwings.com.au. We will forward it to Yahoo, Hotmail or AOL and they will reactivate your account. Alternatively you could enter another email address under “My Account” and “Personal Information”, so that we can send you emails to this address.


Contact us!

What if I couldn’t find an answer to my question in the FAQ section?

In this case, we would be happy to hear from you. Just send us an email to service@shopwings.com.au or call us at (0)2 8006 9003. We are happy to help you! Usually you will receive our answer within a few minutes during normal business hours, but definitely within 72 hours.